Airline meltdown is a whole world of problems
September 30th 2010 02:53
Category: No Category
It's happened again and both the company and their customers are not happy.
Virgin Blue's latest check in system down time meant their customers are left fuming as flight after flight are delayed and cancelled, the staff are stressed as they get abused by the customers, and the company losing millions of dollars.
An article on the SMH.com.au today ( The Secret Life of Airlines ) make it sound like it's a low cost airline's issue, that this is what you get for buying low cost tickets.
However, all airlines outsource their IT systems. All airlines are likely to come across such a problem from time to time. Like anything in travel (and life really), shit happens.
I feel sometimes the media get a little harsh on situations like these, so do the customers. Understandably if you are expected to get on a flight to attend an event, to see your family on the otherside of the country or simply just wanting to get home, it is extremely frustrating. I wasn't there this time round, but I have been personally affected by similar incidents in the past. There really nothing anyone can do. I laugh when I see people yelling at the check in staff as if it's just a matter of clicking a finger to make everything better. Whether you yell or sit and wait, in the end, we all have to just wait until things get fixed.
Virgin Blue's latest check in system down time meant their customers are left fuming as flight after flight are delayed and cancelled, the staff are stressed as they get abused by the customers, and the company losing millions of dollars.
An article on the SMH.com.au today ( The Secret Life of Airlines ) make it sound like it's a low cost airline's issue, that this is what you get for buying low cost tickets.
However, all airlines outsource their IT systems. All airlines are likely to come across such a problem from time to time. Like anything in travel (and life really), shit happens.
I feel sometimes the media get a little harsh on situations like these, so do the customers. Understandably if you are expected to get on a flight to attend an event, to see your family on the otherside of the country or simply just wanting to get home, it is extremely frustrating. I wasn't there this time round, but I have been personally affected by similar incidents in the past. There really nothing anyone can do. I laugh when I see people yelling at the check in staff as if it's just a matter of clicking a finger to make everything better. Whether you yell or sit and wait, in the end, we all have to just wait until things get fixed.
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