Jetstar's promises - let's see
February 12th 2010 01:46
Category: No Category
Jetstar has released a promise that if they do not adhere to their 10 commandments, then they'll provide travel vouchers of $50-$100 for customers.
Read: Jetstar introduces customer guarantee on service
And this is Jetstar's official statement
Jetstar Customer Guarantee charter:
1. Your safety is our highest priority.
2. We commit to provide the lowest fares with our "Price Beat Guarantee".
3. Our team are always here to help, 24 hours a day, seven days a week.
4. We'll let you know your choices if your flight is changed before you travel.
5. We'll keep you updated and provide options if things don't go to plan on the day.
6. You will get what you paid for.
7. You can have confidence in how quickly we will respond to an issue.
8. You can have confidence in how quickly we will refund you money.
9. We share your passion for protecting our environment.
10. We commit to the privacy of your personal information.
Now - having been in the industry, this would only apply to those who actually complain about it.
So bring it on.
However, don't think they are stupid. Point 6 for example states clearly that you'll get what you've paid for.
So, if you have paid $39 to fly from Sydney to Melbourne Avalon, then basing on rule 6... you've pretty much NOT paid much for anything so you'll get what you've paid for, which is nothing.
Good covering.
And then, basing on a combination of rule 2 and rule 6 regarding the lowest prices - if they always do provide the lowest prices then - rule 6 would give you the lowest service.
I am being difficult. I know.
But you know what I mean?
Read: Jetstar introduces customer guarantee on service
And this is Jetstar's official statement
1. Your safety is our highest priority.
2. We commit to provide the lowest fares with our "Price Beat Guarantee".
3. Our team are always here to help, 24 hours a day, seven days a week.
4. We'll let you know your choices if your flight is changed before you travel.
5. We'll keep you updated and provide options if things don't go to plan on the day.
6. You will get what you paid for.
7. You can have confidence in how quickly we will respond to an issue.
8. You can have confidence in how quickly we will refund you money.
9. We share your passion for protecting our environment.
10. We commit to the privacy of your personal information.
Now - having been in the industry, this would only apply to those who actually complain about it.
So bring it on.
However, don't think they are stupid. Point 6 for example states clearly that you'll get what you've paid for.
So, if you have paid $39 to fly from Sydney to Melbourne Avalon, then basing on rule 6... you've pretty much NOT paid much for anything so you'll get what you've paid for, which is nothing.
Good covering.
And then, basing on a combination of rule 2 and rule 6 regarding the lowest prices - if they always do provide the lowest prices then - rule 6 would give you the lowest service.
I am being difficult. I know.
But you know what I mean?
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