How much to complain?
January 31st 2009 01:21
Category: No Category
I only just read this, I am sure some of you might already have come across it, but I've been busy...
Food from the 'world's best airline complaint'
We all complain, and we are brought up knowing that if we didn't like something, we complain. In the above case perhaps there is reason to complain, but it is universally known that airline food are never good, and they never make sense, yet this particular customer decided to take it to the next step.
His motives? Well it's obvious in the last sentence of the article: ""He was incredibly nice about the whole thing but I haven't received any compensation since talking to him," Mr Beale said."
It seems that complains made these days are not in the hope that the service provide will improve their services, but as a form of gaining extra compensation. What did he want? An upgrade to first class next time he travels? Perhaps he should have paid that extra money to travel in business or first class in the first place, if he was so particular about the food in economy class.
Unfortunately this happens in every service industry and in travel, it seems to attract the most unreasonable cases.
Like a customer who booked an ocean view room at a Fijian resort, came back complaining to the travel agent that there was a tree in front of their window so it wasn't fully "ocean view". Or those who insist on having the cheapest holiday and after they come back, complain that the resort they stayed at wasn't five star quality.
I mean, what is reasonable? The whole "Caution contents hot" labels were introduced because stupid people didn't know that when they ordered hot coffee the contents in the cup are going to burn them. Should we then, in the travel industry also start to put these little obvious facts in our terms and conditions just to shut certain people up?
Food from the 'world's best airline complaint'
We all complain, and we are brought up knowing that if we didn't like something, we complain. In the above case perhaps there is reason to complain, but it is universally known that airline food are never good, and they never make sense, yet this particular customer decided to take it to the next step.
His motives? Well it's obvious in the last sentence of the article: ""He was incredibly nice about the whole thing but I haven't received any compensation since talking to him," Mr Beale said."
It seems that complains made these days are not in the hope that the service provide will improve their services, but as a form of gaining extra compensation. What did he want? An upgrade to first class next time he travels? Perhaps he should have paid that extra money to travel in business or first class in the first place, if he was so particular about the food in economy class.
Unfortunately this happens in every service industry and in travel, it seems to attract the most unreasonable cases.
Like a customer who booked an ocean view room at a Fijian resort, came back complaining to the travel agent that there was a tree in front of their window so it wasn't fully "ocean view". Or those who insist on having the cheapest holiday and after they come back, complain that the resort they stayed at wasn't five star quality.
I mean, what is reasonable? The whole "Caution contents hot" labels were introduced because stupid people didn't know that when they ordered hot coffee the contents in the cup are going to burn them. Should we then, in the travel industry also start to put these little obvious facts in our terms and conditions just to shut certain people up?
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