Manner and courtesy is a two way thing
June 8th 2008 12:42
Category: No Category
Sometimes I am appalled by how people treat the onboard air staff, especially their attitude to air steward/esses. I have seen people yell at them, swearing at them just for one little request that couldn't be completed in time...
I mean, sure, these people are paid to serve the passangers, but that doesn't make them servants. Sure, sometimes they are just plain rude and won't bring you the water you asked for, or maybe they ran out of a particular meal (which most of the time is not their fault) and they get blamed for everything. Poor air steward/esses.
It is the hardest when you are in customer service in their environment, because you can't choose your customers, and most of them are going to be bad tempered because they are stuck on the plane for the next whatever hours. They are demanding, loud and you can't kick them out either. Not only that, you might be unlucky to be serving on a plane where certain things weren't to the order, such as the wrong number of vegetarian meals prepared, or the water system breaks down, or worse, a long flight delay pushing these passangers to edge limits where they just become plain aggressive.
I find that even in flights where people have complained about bad customer service are those who didn't start with a good well mannered greeting in the first place. I feel if you ask them things in a nice way, or listen to their reasons and talk things out, usually they are always pretty aright.
It goes with everything else in life doesn't it? I am sure many of us have been in a job or position where customer service is involved, and sometimes you get abused for the things that are not even your fault. Think about that next time you speak harshly to an air steward/esses. They may be in the same boat, and with a little understanding and big smiles, nothing goes unresolved.
I mean, sure, these people are paid to serve the passangers, but that doesn't make them servants. Sure, sometimes they are just plain rude and won't bring you the water you asked for, or maybe they ran out of a particular meal (which most of the time is not their fault) and they get blamed for everything. Poor air steward/esses.
It is the hardest when you are in customer service in their environment, because you can't choose your customers, and most of them are going to be bad tempered because they are stuck on the plane for the next whatever hours. They are demanding, loud and you can't kick them out either. Not only that, you might be unlucky to be serving on a plane where certain things weren't to the order, such as the wrong number of vegetarian meals prepared, or the water system breaks down, or worse, a long flight delay pushing these passangers to edge limits where they just become plain aggressive.
I find that even in flights where people have complained about bad customer service are those who didn't start with a good well mannered greeting in the first place. I feel if you ask them things in a nice way, or listen to their reasons and talk things out, usually they are always pretty aright.
It goes with everything else in life doesn't it? I am sure many of us have been in a job or position where customer service is involved, and sometimes you get abused for the things that are not even your fault. Think about that next time you speak harshly to an air steward/esses. They may be in the same boat, and with a little understanding and big smiles, nothing goes unresolved.
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Comment by Michaelie
Flick Wit
AND they have to wear uniform lipstick.
I wonder whether they get better treatment at the front or back of the plane?
Michaelie
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